Payment & Delivery information

Ready...Steady...Go!

Firstly, we'd like to insure you that after you complete your order WE make the delivery process as simple and efficient as possible.

Payment methods:

We are committed to providing you with the most convenient payment method.

Therefore, you can pay for your order by:

  • By installment payment with approval within 15 minutes to 12 months, with a grace period of 50 days and beyond from 1.9% / month (PayLate service)
  • By Cash, upon receipt in Moscow and the Moscow region;
  • By a bank card on the site or a personal link - the payment is protected by Alfa-Bank processing;
  • PayPal - the most popular international payment system;
  • Money Transfer to the bank account, according to our details;
  • Electronic money, through Yandex.Money processing (up to 15,000 rubles / order);
  • and even by Loan - provided by Bank Tinkoff (approval in a few minutes).

In the ambient lounge, we always care about the comfort of our Clients and we will welcome your advice on new payment methods or your feedback regarding existing methods, what we need to improve, for your convenience.

FREE DELIVERY:

We know you'd like to have your order to be delivered for free, wouldn't you?

It's supper easy: make an order with +25,000 RUB in TOTAL and we will deliver it to you for FREE*.

*Terms of promotion:

  • the order is formed at a time (there is no accumulation of the amount for several orders);
  • the order is delivered to one destination, to one Recipient;
  • For Moscow and the Moscow Region: we deliver right to the address located inside Moscow Big Ring Road (+70km from Moscow Ring Road);
  • For Regions and Cities of Russia: free delivery to the terminal of the Transport Company (hereinafter TC) in the city of destination, or to the nearest terminal to a populated destination if the city of destination does not have a terminal;

In case of return of all or part of the order purchased for this promotion, and subject to reducing the cost of goods to less than the threshold amount as a result of this return, you lose the right to participate in the promotion. The amount to be returned for the furniture handed over is reduced by the amount of the cost of delivery made, according to the tariffs for delivery in Moscow and the Moscow region or Transport Company.

The promotion does not apply to goods participating in other promotions/discounts and purchased at a price lower than the indicated as retail price on the website ambientlounge.ru.

Delivery from the TC terminal to the client's address in the regions of Russia, except Moscow and the Moscow region, is organized by the Client independently or by the TC forces for an additional fee from the Client.

ambient lounge® reserves the right to change the transport company selected at the time of ordering or designate it at its discretion, at registration, to ensure the effectiveness of the company's internal processes, terms and quality of order fulfillment.

Participation in the promotions is possible only if all the listed conditions are met. Check the possibility of free shipping with our managers!

Moscow & Moscow Region Delivery:

The cost of delivery in Moscow and the Moscow Region (within Moscow Big Ring Road) starts from 500 rubles and depends on the number of products delivered and the distance from the Moscow Ring Road (away from MKAD is +30rub/km).

The cost of delivering an additional (more than one) product is calculated based on the amount of delivery for your tariff zone and an additional 100 rubles for each item.

Moscow delivery (inside MKAD and to the terminal of a Transport company) costs 500 rubles +100 rubles each additional unit.

The following tariffs (tariff zones) apply for delivery in Moscow and the Moscow Region:

Away from MKAD Price, rub
inside MKAD 500.00
+ 7 km 750.00
+ 7 to 15 km 1,000.00
+ 15 to 30 km 1,500.00
+ 30 to 50 km 2,000.00
+ 50 to 100 km 3,000.00
+ 100 to 150 km 5,000.00

Curiers are delivering the goods from Monday till Suturday starting from 12:00 till 23:00.

You will just need to select the 4 hours interval:

  • from 12:00 till 16:00
  • from 13:00 till 17:00
  • from 14:00 till 18:00
  • from 15:00 till 19:00
  • from 16:00 till 20:00
  • from 17:00 till 21:00
  • from 18:00 till 22:00
  • from 19:00 till 23:00

It is important to understand that the delivery of goods is carried out in the time interval, and not by a specific hour.

Earlier and later orders, before 12:00 and after 23:00, respectively, are paid in double, according to the tariff zone. In the case of Free Delivery and the desire to receive an order before 12:00 and after 23:00, you will need to pay cash to the Courier in accordance with the usual fare.

If you cancel the order when delivered, you are obliged to pay the delivery fee as stated in Ch. 497 Civil Code of Russian Federation, in the case of Free Delivery it will be recalculated in accordance with the usual fare.

Regions of Russia and CIS countries Delivery:

For delivery of your order in the regions of Russia, the CIS and in other countries, we use the services of transport companies (TC). Below is a list of recommended TCs that can deliver your order to right the address or terminal, at your choice:

  • TC "Delovye Linii" - calculation of delivery online on our website;
  • TC "PEC" - calculation of delivery online on our website;
  • TC "RATEK" - calculation of delivery online on our website;
  • TC "NRG" - calculation of delivery online on our website;
  • TC "ZhelDorExpedition" - calculation of delivery online on our website.
  • Others - calculation of delivery is made manually upon request.

If you have not found the Transport company that suits your needs in the list, we are ready to use yours or find manually the best one in terms terms of delivery and arrange the transportation of your order.

For preservation, your orders are delivered in branded bags or in the crate, by transport companies. At the time of shipment, you will receive a message with the shipment number so that you can track the delivery status.

ambient lounge® reserves the right to change the transport company selected at the time of ordering or designate it at our discretion, at registration, to ensure the effectiveness of the company's internal processes, terms and quality of order fulfillment.

At the time of the transfer of goods to the Transport company or to the Client (his representative) - responsibility for the goods is removed from the ambient lounge® and transferred to the Client. For the complete safety of your departure (its cost) by the Transport company, your order is necessarily insured, so the transport company adds 1% (one percent) to the cost of its services.

General delivery terms

We are constantly improving the delivery process, for your maximum convenience.

All your orders are transferred to our courier service and within 48 hours after order confirmation and delivered to the address agreed with you in Moscow and the Moscow region, as well as to the terminal of the Transport Company (hereinafter TC) for shipment to other regions of Russia and the CIS and beyond them.

The order is considered confirmed if the operator was able to contact you by phone, email or chat and get the necessary information for the delivery:

  1. For deliveries in Moscow and the Moscow region requires confirmation of the date, time and delivery address, as well as the contact information of the recipient (name and phone number).
  2. For deliveries to the Regions and outside of Russia, confirmation of the Full name and passport data of the recipient is required.

To speed up the processing of the order, you can independently specify all the information we need with your order in comments field, for the successful implementation of delivery, as stated in points 1 or 2 above.

Orders sent outside of Moscow and the Moscow region require 100% prepayment, in any way convenient for you.

If you ordered delivery to another country (outside of Russia), you are responsible for making customs payments, and we are responsible for preparing the correct documents of the "Sender" required for customs clearance and receiving your order. The ambient lounge® team will be happy to assist you in the preparation of documents and selecting a shipping company.

If you order delivery in Russia or abroad, you must provide the recipient with the most complete and reliable data for communication and identification so that your shipment reaches the addressee, in accordance with the legislation of the Russian Federation and the country to which your order is imported.

The cost of sending a cover only, without beads, in Russia and abroad, is up to ten (10) times cheaper than sending filled product. Automatically on the site, we consider the cost of delivery of the filled product. But if you know where to buy the beads in your location - this will help you to significantly reduce the cost of delivery. To calculate a lower cost, call us at +7 (499) 553-06-70 or Email us at order@ambientlounge.ru, or chat on our social networks and messangers: Messenger / What'sapp / Viber / Telegram.

In the case of delivery in the city of Moscow and the Moscow region, the Courier is obliged to contact you to confirm the time of delivery, at least one hour before the agreed interval. You need to be at the specified address during the entire time interval agreed upon with the Courier and Delivery Service.

You can leave your wishes for delivery in your order comments field, e.g. "do not call from 14-16, children sleep".

For urgent and special time for delivery, e.g. "for a gift", please contact us or leave your wishes in the "Comments" field at the time of ordering and we will try to help.

In case of delivered order cancellation, the delivery is paid on a mandatory basis, as stated in Article 497 of the Civil Code of the Russian Federation and Article 26.1 of the Law on Consumer Protection

The furniture is delivered to the address specified in the order only if there are driveways and a parking space intended for light-duty trucks (body height 2.5m / body length 6m), and the distance from the parking space to the entrance group / unloading zone should not exceed 100 meters. The delivery address can be both home and work, as well as your representative or trustee.

Upon delivery to apartment buildings and the absence of an elevator, or the opening of elevator doors is less than 85 cm, and depth is less than 150 cm, the cost of lifting to the floor is paid by courier in cash at the rate of 100 rubles / floor / product, while in case of refusal of part or the entire order, delivery cost and the rise to the floor must be fully paid. If desired, a drift into an apartment / house can be carried out to the place specified by you.

The goods do not rise through complex, narrow and non-standard staircases, and structures (spiral staircases, unfinished staircase structures, etc.), as well as in the absence of lighting. In this case, depending on the reasons that have arisen, the goods will be handed over to you either in front of the entrance, or in front of the door of the house / cottage.

The company is not responsible for bringing furniture from the front door to the location you specify. In the event of accidental damage to the goods and the surrounding interior and furniture lies with the Client.

You need to check the quantity and the quality of the goods by receive, including glass elements, before signing the relevant documents. In case of detection of deficiencies of the goods, you must specify the shortcomings and the appearance of the packaging in the Order Form. In the absence of this information in the Order Form, the goods are considered to be of the proper quality, in the proper quantity and codition.

The courier expects the delivery of the goods to take no more than 30 minutes. Further waiting is paid additionally at the rate of 500 rubles / 30 minutes, with the consent of the Courier to wait for you even if you have Free Delivery.

In the case of return of goods of good quality, the cost of delivery is not refundable. Be sure to read the "Return Policy". The goods can be returned by the buyer to the warehouse of Ambient Lounge LLC at the address, Moscow Region, Krasnogorsk, Ilinskoe Highway 1a, office 28a within 14 calendar days from the date of delivery. In the event that a refund is made after the date of delivery by Ambient Lounge LLC, the customer pays the return shipping fee in accordance with the shipping rates.

In case you do not comply with the terms of delivery and acceptance of goods, re-delivery is charged separately. It is necessary to keep documents on the goods until the end of the warranty period.

If you are thinking about changing the delivery terms, rejecting or returning your order, please read the "Return Policy" and / or contact us so that we can quickly help you and possibly avoid additional costs on your part. Any changes are accepted no less than 24 hours, by phone +7 (499) 553-06-70 during working hours.

Usefull tips about delivery?

If you are far from Moscow and know where to buy a filling beads bean bags - it's EPS or expanded polystyrene beads, send us a message or make a call and we will send you a cover in a branded bag + Funnelweb hermetic filling system, by the Transport company or Courier service.

At the time of shipment, you will receive a message via SMS or e-mail, with the sending number, so that you can track the delivery status.

For the complete safety of your departure (its cost) by the Transport company, your order is necessarily insured, so the transport company adds 1% (one percent) to the cost of its services.

Please do not hesitate to contact us with any questions regarding your order or delivery, by phone +7 (499) 553-06-70, e-mail order@ambientlounge.ru, as well as through chat rooms and social networks ambient lounge®.

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